Terms of Service

Service Policy | Clothespark

Thank you for choosing Clothespark. This Service Policy is intended to clearly set out the product features we offer, website terms of use, purchase guidelines, scope of liability, and other important matters related to your rights and interests. Please read this policy in full before using the Clothespark official website (www.clothespark.com) or purchasing our products. By accessing this website or submitting an order on this website, you are deemed to have fully understood and agreed to be bound by this Service Policy and all relevant terms.

I. Operating Entity

Clothespark is a clothing brand operated in the Hong Kong Special Administrative Region by HONGKONG KATE LIMITED. HONGKONG KATE LIMITED is a company duly incorporated in Hong Kong, with its registered address at UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL. The company takes full responsibility for all aspects of the Clothespark brand, including product design and development, production supervision, quality control, warehousing and logistics, sales, and after-sales services. Every transaction you make on the Clothespark official website is directly handled by HONGKONG KATE LIMITED as the selling entity, and the company assumes corresponding legal liability.

II. Product Descriptions and Information Accuracy

1.Product Information Accuracy
We are committed to ensuring that product information displayed on our website—including but not limited to colour, fabric composition, sizing, price, stock status, and product images—is as accurate and complete as possible. However, due to the following objective factors, we cannot guarantee that all information is entirely error-free at all times:

• Different electronic display devices have variations in colour and resolution; actual product colours may differ slightly from website images, which is normal;

• Minor variations in fabric texture, shade, or other characteristics may occur during batch production, which fall within the normal tolerance of manufacturing processes;

• Product measurements are taken manually and may have a reasonable margin of error (typically 1–2 cm);

• In rare cases, website information may contain data entry errors or price display anomalies.

If you find that a received product materially differs from the website description, please contact us via our official email at ssad41885@gmail.com within 14 calendar days of delivery, and we will handle the matter appropriately based on the actual circumstances.

2. Product Stock and Availability
Stock status displayed on the website reflects real-time or near-real-time data. However, in rare cases, system latency or simultaneous orders by multiple customers may result in overselling. Should this occur, we will contact you promptly via email to discuss solutions, including product replacement, split shipments, or order cancellation with a full refund.

III. Terms of Use

1. Website Usage Licence
Clothespark grants you a personal, non-exclusive, non-transferable, revocable, limited licence to access and use this website for the purposes of browsing product information, selecting items, and learning about brand updates. You may not use this website or its content for any commercial purpose without the prior express written consent of HONGKONG KATE LIMITED.

2. User Conduct
When using this website, you agree not to engage in any of the following:

• Violating any applicable laws or regulations;

• Infringing upon the intellectual property rights, privacy rights, right of publicity, or other legal rights of Clothespark or third parties;

• Uploading or transmitting files or links containing viruses, malicious code, trojans, or other harmful content;

• Attempting to gain unauthorised access to the website's servers, databases, or backend systems;

• Interfering with or disrupting the normal operation of the website in any way, including but not limited to bulk scraping website content via automated programmes, crawlers, or bots;

• Posting false, misleading, or fraudulent information.

3. Account and Information Security
When placing an order on the Clothespark official website, you may be required to provide personal information such as name, email address, phone number, and shipping address. You are responsible for ensuring that the information you provide is true, accurate, and complete, and for safeguarding your account details. HONGKONG KATE LIMITED shall not be liable for any loss arising from your disclosure of account information or failure to properly protect your password.

4. Pricing and Currency
All product prices and shipping costs on the Clothespark official website are quoted and settled in US Dollars (USD) . We reserve the right to modify product prices at any time in response to market changes, exchange rate fluctuations, cost adjustments, and other factors. However, orders that have already been placed and paid for will be charged at the price applicable at the time of order placement. In the event of a pricing error (e.g., a figure clearly below the normal selling price due to a typographical mistake), we reserve the right to cancel the order and issue a full refund, and we will notify you via email in advance.

IV. Orders and Contract Formation

1. Order Submission
When you submit an order and complete payment on the Clothespark official website, you will receive an automated order confirmation email. This email only indicates that we have received your order request and does not constitute our acceptance of the order.

2. Contract Formation
The sales contract between you and HONGKONG KATE LIMITED shall be formally established only when either of the following conditions is met:

• We send you a shipping confirmation email (i.e., the goods have been dispatched from our warehouse); or

• We provide you with express written notification via email that your order has been accepted.

Prior to such acceptance, we reserve the right to refuse or cancel orders due to reasons including but not limited to insufficient stock, pricing errors, payment failure, or suspected fraud. If your order is cancelled, we will issue a full refund of any amounts you have paid.

3. Order Modifications and Cancellations
If you need to modify or cancel your order after submission, please contact us via ssad41885@gmail.com as soon as possible. If the order has not yet entered the packing and shipping process, we will do our best to assist you. If the order has already entered the shipping process or has been dispatched, modification or cancellation requests will not be accepted. In such cases, you may initiate a return under our Return Policy after receiving the goods.

V. Payment Methods

The Clothespark official website supports major international payment methods. The specific payment options available are as shown on the checkout page. All payment information is transmitted via encrypted channels to ensure transaction security.

Please note:

• We do not accept payments via WeChat or Alipay;

• We do not operate any online chat channels for payment collection or transfers;

• All payments must be completed on the Clothespark official website checkout page. Do not remit payments to any personal accounts or unofficial channels;

• If you have any questions regarding the payment process, please email us at ssad41885@gmail.com for confirmation.

VI. Intellectual Property Rights

All content on the Clothespark official website, including but not limited to text, images, graphics, logos, icons, audio, video, software, code, designs, and page layouts, is owned by HONGKONG KATE LIMITED or its lawful licensors and is protected by the intellectual property laws of the Hong Kong Special Administrative Region and international conventions. Without our prior written consent, you may not copy, reproduce, republish, modify, distribute, display, or otherwise use the content of this website for any commercial or non-commercial purpose.

Clothespark and all brand names, trademarks, service marks, and trade dress used on this website are the exclusive property of HONGKONG KATE LIMITED. No use is permitted without express written authorisation.

VII. Disclaimers and Limitation of Liability

1. General Disclaimer
Clothespark provides this website and product information on an "as is" and "as available" basis. To the fullest extent permitted by law, HONGKONG KATE LIMITED makes no representations or warranties of any kind, express or implied, including but not limited to:

• That the website will operate continuously, securely, or without interruption;

• That any product information will be completely accurate, complete, or up to date;

• That all products will fully meet your expectations (other than quality-related issues).

2. Limitation of Liability
To the fullest extent permitted by law, HONGKONG KATE LIMITED shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with:

• The use or inability to use this website;

• The purchase or use of our products;

• Shipping delays, loss or damage to packages (subject to the Shipping Policy);

• Customs holds or duty-related issues;

• Any event beyond our reasonable control (force majeure).

For returns or exchanges due to quality issues, our liability is limited to refunding the actual amount paid for the product or providing a replacement item, and we shall not bear any additional compensation for consequential losses.

VIII. Privacy Protection

We place great importance on your personal privacy. Personal information submitted on the Clothespark official website (including name, email, phone number, address, etc.) is used solely for order processing, logistics delivery, after-sales communication, and necessary customer service. We undertake:

• Not to sell, rent, or transfer your personal information to any third party for marketing purposes;

• To disclose necessary information only when required by law, judicial proceedings, or lawful requests from government authorities;

• To adopt reasonable physical, electronic, and administrative measures to protect your data security.

For more detailed privacy protection measures, please refer to our Privacy Policy.

IX. Policy Amendments and Updates

Clothespark reserves the right to amend this Service Policy from time to time in response to operational needs, changes in laws and regulations, or market conditions. Updated versions will be published on this page with the latest revision date indicated. Any amendments shall take effect from the date of publication. We recommend that you review this page periodically to stay informed of the latest policies. Your continued use of this website or placement of orders after policy updates constitutes your acceptance of the updated terms.

X. Contact Information

Should you have any questions, comments, or requests regarding this Service Policy, product information, order status, or any other matter, please feel free to contact us through the following channels. Our team will respond to you in writing within 1–2 business days.

To ensure that your enquiry is fully documented and properly handled, we strongly recommend that you use email as your primary means of communication. We do not offer live online chat; email is our officially recognised main communication channel.

Brand name: Clothespark

Website: www.clothespark.com

Email: ssad41885@gmail.com

Phone: +85263052773

Company Name: HONGKONG KATE LIMITED

Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Hong Kong. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Policy Last Updated: September 2, 2026