Privacy Policy

Thank you for trusting Clothespark. We understand that in the digital age, personal privacy is one of the most fundamental and important rights. Clothespark is operated in the Hong Kong Special Administrative Region by HONGKONG KATE LIMITED, and we have always regarded the protection of your personal data security as one of our core responsibilities in brand operations. This Privacy Policy is intended to clearly and transparently explain to you: what personal information we collect, how we collect it, how we use it, how we store it, how we protect it, and what rights you have over your data.

Please read this Privacy Policy in full before using the Clothespark official website (www.clothespark.com) or purchasing our products. By accessing this website or submitting an order on this website, you are deemed to have fully understood and agreed to all practices described in this Privacy Policy.

I. Data Controller and Operating Entity

Data Controller (the entity that determines the purposes and means of processing personal data) is:

HONGKONG KATE LIMITED
Registered Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL

HONGKONG KATE LIMITED is the operating entity of the Clothespark brand and the actual executor of all transactions and data processing activities on this website. The company is duly incorporated in the Hong Kong Special Administrative Region. As the Data Controller, HONGKONG KATE LIMITED has full responsibility for determining what personal information is collected, how it is used, with whom it is shared, and how it is protected. All personal information you submit on the Clothespark official website is directly collected and processed by HONGKONG KATE LIMITED, which bears full legal liability for your data security.

Clothespark is the core brand under HONGKONG KATE LIMITED, and the relationship between the brand and the company is that of a brand and its operating entity within the same legal entity. References to "we," "us," or "Clothespark" in this Privacy Policy refer to HONGKONG KATE LIMITED.

II. Personal Information We Collect

In order to provide you with a smooth shopping experience, process orders, arrange logistics delivery, and offer necessary after-sales services, we may collect the following categories of personal information:

1. Information You Voluntarily Provide
When you register on this website, place an order, subscribe to communications, or contact us, you may provide us with the following information:

• Identity Information: Name, gender (where applicable);

• Contact Information: Email address, phone number;

• Address Information: Shipping address (including country/region, state/province, city, street, building number, postal code);

• Order Information: Product names, quantities, sizes, colours, and other notes related to your order;

• Communication Records: Content of correspondence generated when you contact us via email or phone.

2. Automatically Collected Information
When you visit the Clothespark official website, our systems may automatically collect the following technical information via cookies and similar technologies:

• Device Information: IP address, browser type and version, operating system, device model;

• Browsing Behaviour: Access times, pages viewed, links clicked, search keywords, dwell time, and referral sources on our website;

• Session Information: Temporary identifiers used to maintain your login status or shopping cart contents.

3. Payment Information
When you complete a payment on this website, your payment information (such as credit card number, expiry date, security code, etc.) is directly collected and encrypted by third-party payment service providers. HONGKONG KATE LIMITED does not store or have access to your complete payment card information; we only receive the transaction results (success or failure) and order reference numbers returned by the payment service provider.

III. How We Use Your Personal Information

HONGKONG KATE LIMITED uses your personal information for the following legitimate purposes:

1. Order Processing and Fulfilment

• Processing your orders and confirming order status;

• Arranging product packing, dispatch, and logistics delivery;

• Sending you order confirmations, shipping notifications, and tracking information;

• Handling return and exchange requests and after-sales communications.

2. Customer Service and Support

• Responding to enquiries, complaints, or suggestions made via email or phone;

• Recording and following up on the progress of your issues;

• Improving our service quality to the extent permitted by law.

3. Website Operation and Optimisation

• Monitoring website traffic and analysing user behaviour to optimise website functionality, page design, and user experience;

• Diagnosing technical issues, preventing fraud, and ensuring website security;

• Ensuring that website content is presented to you in the most effective manner.

4. Legal Compliance

• Complying with applicable laws and regulations, court orders, or lawful requests from government authorities;

• Protecting the legitimate rights and interests of HONGKONG KATE LIMITED, Clothespark, and other users;

• Handling disputes and preventing fraud and abuse.

We undertake that your personal information will not be used for any purposes other than those described above. Unless we obtain your explicit consent, we will not sell, rent, or share your personal information with any third party for their direct marketing purposes.

IV. Cookies and Similar Tracking Technologies

The Clothespark official website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise your browser, remember your preferences (such as language and shopping cart contents), and understand how you interact with our website.

Types of cookies we use include:

• Functional Cookies: Enable the website to function properly, such as maintaining your login status or shopping cart contents;

• Analytical Cookies: Help us count visits and understand user behaviour patterns to improve website design;

• Necessary Cookies: Used for security verification, fraud prevention, and other basic functions.

You may refuse or delete cookies by adjusting your browser settings. Please note, however, that disabling cookies may affect some functionality of this website, such as the shopping cart not saving properly or the checkout process being disrupted.

V. Storage and Retention of Personal Information

1. Storage Location
All personal information collected by HONGKONG KATE LIMITED is stored on secure servers located within the Hong Kong Special Administrative Region, or on cloud servers provided by overseas service providers with whom we have entered into strict data protection agreements. Regardless of where data is stored, we ensure that an equivalent level of protection is applied.

2. Data Retention Period
We retain your personal information only for as long as necessary to achieve the purposes described in this Privacy Policy. The specific retention period depends on the following factors:

• The duration of your transactional relationship with us;

• Legal or regulatory statutory retention periods (e.g., for tax, accounting records, etc.);

• The time required to handle potential disputes or complaints.

Generally, your order information will be retained for a reasonable period after the transaction is completed to fulfil after-sales obligations and legal compliance requirements. If you wish to have your personal information deleted, you may submit a request via the contact email at the end of this policy.

VI. How We Protect Your Personal Information

HONGKONG KATE LIMITED places great importance on data security. We implement multiple physical, technical, and administrative measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• Encrypted Transmission: This website uses SSL/TLS encryption protocols to ensure that data you submit is encrypted during transmission;

• Access Control: Only authorised employees who need to access your personal information in the performance of their duties are granted access. All employees receive data protection training and are bound by confidentiality obligations;

• Network Security: We deploy firewalls, intrusion detection systems, and other security tools to defend against external attacks;

• Regular Review: We periodically assess the effectiveness of our internal security measures and continuously upgrade protection as needed.

Although we make every effort to protect your data security, please understand that no method of internet transmission or electronic storage is completely risk-free. We cannot guarantee the absolute security of data during transmission.

VII. How We Share Your Personal Information

We undertake not to share your personal information arbitrarily. However, in the following necessary or legally required circumstances, we may share your information with specific third parties:

1. Service Providers (Data Processors)
We cooperate with the following types of third-party service providers and share personal information to the necessary extent under strict data protection agreements:

• Logistics Carriers (e.g., DHL, FedEx, UPS, etc.): Recipient name, address, and phone number are shared for parcel delivery and contact with the recipient;

• Payment Service Providers (e.g., credit card payment gateways): Order amounts and transaction reference numbers are shared to complete payment settlement (payment card details are directly processed by the payment service provider and are not stored by us);

• Email Service Providers: Used to send order notifications and necessary customer communications;

• IT Infrastructure Service Providers: Used for website hosting, data storage, and security maintenance.

All service providers are required to adhere to data protection obligations no less stringent than ours and are restricted to processing your data solely for the performance of their specific service functions.

2. Legal Requirements
If laws, regulations, court orders, or lawful investigations by government authorities require us to disclose specific information, we will cooperate to the extent legally required. In such cases, we will notify you in advance where permitted by law.

3. Business Transfers
Should HONGKONG KATE LIMITED be involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred to the new operating entity as part of the assets. We will notify you in advance via email or website announcement and ensure that the level of data protection is not compromised.

VIII. Your Rights

Under applicable privacy protection laws, you have the following rights regarding your personal information:

1. Right of Access
You have the right to request confirmation of whether we are processing your personal information and to access a copy of the personal data we hold about you.

2. Right to Rectification
If you find that the information we hold is inaccurate or incomplete, you have the right to request that we correct or supplement it.

3. Right to Erasure ("Right to be Forgotten")
You have the right to request that we delete your personal information in the following circumstances:

• The information is no longer necessary for the purposes for which it was collected;

• You withdraw your consent (and we cannot rely on another lawful ground for continued processing);

• Your data has been unlawfully processed;

• Deletion is required by law.

4. Right to Restriction of Processing
In specific circumstances (such as during the period when you contest the accuracy of the data), you have the right to request that we restrict the processing of your data.

5. Right to Data Portability
You have the right to request that we provide some of the data you have provided to us in a structured, commonly used, and machine-readable format, or to transmit it directly to another controller (where technically feasible).

6. Right to Object
Where we process your data on the basis of legitimate interests, you have the right to object on grounds relating to your particular situation.

7. Right to Withdraw Consent
If we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights: Please submit a written request to us via our official email at ssad41885@gmail.com. To verify your identity, we may require you to provide necessary identification documentation. We will respond within 30 calendar days of receiving your request. Please understand that the exercise of some rights may be subject to legal retention obligations or legitimate business needs.

IX. Children's Privacy

Clothespark's products are intended for adult consumers, and this website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that we have collected information from a minor without verifiable parental consent, please notify us promptly via ssad41885@gmail.com, and we will delete the relevant data immediately.

X. International Data Transfers

As Clothespark offers products and services to customers worldwide, your personal information may be transferred to countries or regions outside the Hong Kong Special Administrative Region (for example, when our cloud service providers are located overseas). In such cases, we ensure that:

• Data is transferred to countries or regions recognised as providing an adequate level of data protection; or

• Standard contractual clauses or other legally recognised protection mechanisms are adopted to ensure that your data receives an equivalent level of protection at the destination.

XI. Third-Party Links

The Clothespark official website may contain links to third-party websites (such as payment platforms, social media, etc.). This Privacy Policy applies only to our website and does not apply to any third-party websites. When you click on these links and leave our website, we are not responsible for the privacy protection practices of third parties. We recommend that you review the respective privacy policies of any third-party websites you visit.

XII. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time in response to changes in laws and regulations, evolution of industry standards, or operational needs. Any updates will be posted on this page with a new policy update date. We encourage you to review this page periodically to stay informed of how we protect your data.

In the event of material changes to this policy (such as substantial changes to the scope of data collection, purposes of use, or methods of sharing), we will notify you in advance via prominent website notices or email.

XIII. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to report any privacy-related concerns, please contact us through the following channels. We will carefully process your request and provide a written response within 30 calendar days.

Important Note: We do not operate live online chat. For all privacy-related matters, please be sure to contact us via our official email to ensure that your request is fully documented and properly handled.

Brand name: Clothespark

Website: www.clothespark.com

Email: ssad41885@gmail.com

Phone: +85263052773