Shipping Policy

Shipping Policy | Clothespark

Thank you for choosing Clothespark. To ensure that you have a clear understanding of the logistics arrangements after placing an order, we have established this Shipping Policy, which details order processing, shipping timelines, shipping methods, shipping costs, and delivery coverage. Please read this policy carefully before placing your order, so that you have reasonable expectations regarding delivery time and costs.

I. Operating Entity

Clothespark is a clothing brand operated in the Hong Kong Special Administrative Region by HONGKONG KATE LIMITED. All orders placed on the Clothespark official website (www.clothespark.com) are processed by HONGKONG KATE LIMITED as the selling entity, including order confirmation, inventory allocation, packaging, dispatch, and overall logistics management. The registered address of HONGKONG KATE LIMITED is UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL. All goods are shipped from warehouses located in the Hong Kong Special Administrative Region, which are uniformly managed and operated by the company.

II. Order Processing and Shipping Time

1. Order Confirmation

• Once you successfully submit an order and complete payment on the Clothespark website, you will receive an automated order confirmation email from our system, indicating that we have received your order request.

• We will conduct order review, inventory verification, and packaging within 1–2 business days from successful payment.

2. Shipping Time

• All orders will be dispatched from our Hong Kong warehouse within 2–3 business days from successful payment (excluding public holidays and force majeure events).

• During peak order periods (such as promotional campaigns), shipping times may be slightly delayed. We will do our utmost to process your order as quickly as possible.

• If any item in your order is temporarily out of stock, we will contact you promptly via email at ssad41885@gmail.com to discuss alternatives, split shipments, or cancellation options.

3. Shipping Notification

• Once your order is dispatched, we will send you a shipping confirmation email containing the carrier name and tracking number. You may use this number on the carrier's official website to track your package in real time.

III. Shipping Methods

We maintain long-term partnerships with multiple internationally recognised logistics carriers to ensure that your packages are delivered safely and efficiently to destinations worldwide. All orders are handled through automatically selected shipping methods based on factors such as destination, package weight, and dimensions. Our standard shipping service is international express or airmail registered parcel service. All shipping methods include tracking services, allowing you to monitor your package's progress throughout the entire journey.

We currently do not offer expedited shipping, scheduled delivery windows, or night-time delivery services. All orders are processed through our standard shipping procedure. If you have special delivery requirements, please contact us via email at ssad41885@gmail.com, and we will do our best to provide advice where feasible.

IV. Shipping Time

Shipping time refers to the period from when the package leaves our Hong Kong warehouse to when it arrives at your designated delivery address. Actual transit times are subject to destination, flight schedules, customs clearance, local delivery efficiency, weather, and other uncontrollable factors. The following times are estimated references only and do not constitute absolute delivery guarantees:

Please note:

• The above shipping times are calculated from the date the package is dispatched (i.e., the date of the shipping confirmation email) and do not include order processing time.

• Shipping times are estimates only. Actual delivery may be delayed due to customs inspections at the destination, public holidays, extreme weather, carrier operational adjustments, and other factors. We cannot guarantee customs clearance speed or local delivery efficiency.

• Customs authorities in some countries or regions may conduct random inspections of inbound packages and impose customs duties or import taxes. Such charges are the responsibility of the recipient and are not included in our shipping fees. For specific duty rates, please consult your local customs office.

V. Shipping Costs

Clothespark's shipping costs are quoted in US Dollars (USD) and are structured in two tiers based on the total order amount (i.e., the actual amount paid for items, excluding any discounts already applied):

1. Standard Shipping

• Applicable when the total order amount is equal to or below 60 USD

• Shipping cost: 12 USD per order

• This fee covers basic shipping and tracking services from our Hong Kong warehouse to your designated delivery address.

2. Free Shipping

• Applicable when the total order amount exceeds 60 USD

• Shipping cost: 0 USD per order

• When your order amount reaches the free shipping threshold, free shipping is automatically applied. No promotional code or additional action is required. The shipping cost will be calculated and displayed automatically at checkout.

Important Notes:

• Shipping costs are calculated per order, not per item or per weight (regardless of how many items are in a single order, the shipping fee is determined solely by the total order amount under the two-tier system above).

• The order total used for shipping calculations is based on the actual amount you paid for the items. If any discount (non-membership or non-promotional) is applied at checkout, the shipping tier is determined by the discounted amount actually paid.

• If a return reduces the order total such that the original order no longer qualifies for free shipping, we will deduct the corresponding shipping fee (i.e., 12 USD) from your refund, as detailed in our email notification.

• Our shipping fees do not include any customs duties, value-added taxes, import taxes, or customs handling fees that may be imposed by the destination country or region. Should such additional charges be levied by customs, they are your responsibility. We are unable to estimate or pay such fees on your behalf.

VI. Delivery Address Requirements

• Please carefully review your shipping address when placing an order. Ensure that you provide an accurate, complete, and valid recipient name, phone number, and full address (including unit number, floor, street, city, state/province, postal code, and country/region).

• If a package cannot be delivered due to incomplete or incorrect address information, or because no one is available to sign for it, the package will be returned to our Hong Kong warehouse. Round-trip shipping and storage fees incurred will be your responsibility. Once we receive the returned package, we may arrange reshipment (additional shipping fees will apply) or process a refund (with incurred shipping costs deducted).

• We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical address.

VII. Customs, Duties, and Other Import Charges

International shipping involves cross-border customs clearance. Please be aware that:

• All Clothespark products are shipped from the Hong Kong Special Administrative Region. Customs policies vary by country and region. Your package may be subject to random customs inspection upon entry, and may incur customs duties, import VAT, customs clearance service fees, or other related taxes and charges.

• Such charges are not part of the shipping fees collected by Clothespark, nor are they borne by HONGKONG KATE LIMITED. As the importer, the recipient is responsible for paying all applicable fees in accordance with the laws and regulations of the destination country.

• We are unable to predict or control customs inspection actions or duty rates. We recommend that you familiarise yourself with the import tax policies of your destination country before making a purchase. If a package is returned due to the recipient's refusal to pay duties or inability to clear customs, round-trip shipping costs and related customs handling fees will be borne by you, and we will deduct such amounts from your refund upon receipt of the returned merchandise.

VIII. Tracking and Delivery

• After your order is dispatched, you will receive a tracking number via email. You may track your package in real time through the carrier's official website or customer service hotline.

• We recommend that you keep your phone contactable during delivery and monitor tracking updates regularly. If a package is returned due to the recipient's failure to accept delivery in a timely manner, the relevant costs and liabilities shall be borne by you.

• If the tracking information shows "delivered" but you have not actually received the package, please first check with the local delivery office or your neighbours. If the package remains unfound, please contact us promptly via ssad41885@gmail.com. We will assist you in initiating an inquiry with the carrier. Please note that the inquiry process may take several weeks, and the final outcome will be determined by the carrier's investigation.

IX. Undeliverable or Refused Packages

If a package is undeliverable and returned to our Hong Kong warehouse for any of the following reasons, we will notify you via email regarding the resolution (reshipment or refund):

• Recipient refuses to accept delivery;

• Incorrect or incomplete address;

• Recipient fails to collect the package from the designated pick-up point within the carrier's specified timeframe;

• Recipient refuses to pay duties or fails to complete customs clearance.

In such cases, round-trip shipping costs, customs handling fees, and other related charges will be your responsibility and will be deducted from your refund. If reshipment is requested, you will need to pay the applicable shipping fees again.

X. Special Reminders

• Clothespark reserves the right to amend this Shipping Policy in accordance with actual operational circumstances. Any changes will be published on our official website with the latest version, effective from the date of publication. The Shipping Policy applicable to your order is the version in effect at the time the order is submitted.

• Should you have any questions regarding this Shipping Policy or encounter any issues during the shipping process, please contact us via our official email: ssad41885@gmail.com. Our team will respond to your email within 1–2 business days. As we do not offer live online chat, email is the most effective channel for shipping-related enquiries.

• We recommend that you record a video or take photos when unboxing your package, as documentation in case of shipping damage or missing items. If the outer packaging is visibly damaged, please confirm this with the delivery courier and take photos for your records.

Thank you for your trust and support in Clothespark. We will continue to optimise our logistics services to ensure that every carefully selected item reaches you safely and in a timely manner.